Wednesday, 10 February 2016,   01 Jamadilawal 1437H

FAQs

General

What is myBSN?

MyBSN is an internet portal where you can find out all about BSN – our corporate information as well as our products and services – and also save time with numerous internet banking services.

What can I currently do in myBSN?

Virtually everything from Balance Enquiry to Fund Transfer, Bill Payment, Credit Card Payment, SSP Purchase, Pin Purchase and more.

Getting Started

Do I need to open a new account for Internet banking?

No. You may use your existing account and ATM card number.

Can I open an account online?

Not at the moment. We are currently working on it to make life easier for everyone.

When can I start using this service?

You may start the moment you’ve successfully registered online at MyBSN.

I don't have a banking account with myBSN. Can I still use this service?

Feel free to surf our pages to find out about our bank, products and services. However, in order to bank online with MyBSN, you’d need to have a Savings Account with an ATM card and ATM PIN and register with myBSN.

Can I register a foreign mobile phone number?

As at this moment, we do not open the TAC registration for foreign mobile numbers.

Do I need to re-register with myBSN after my ATM card is replaced (due to theft, loss, etc.)?

Once you’ve registered with us, your profile at MyBSN will always be valid. Therefore, no re-registration is necessary.

Can I use the same Username as my Password?

As a security measure, it is not advisable to do so. Always use a different password from the username.

If I have forgotten my Password, how can I reapply for a new Password?

Just click on Forgot Password and enter your ATM Card number, Username and MyBSN iPIN (iPIN to be created via ATM & CDM).

Can I change my password?

Of course. Just log in to MyBSN and click on Profile Management. Choose Change Password and request for TAC, which will be sent to you via SMS. Key in the TAC number and change your password. 

What precautions can I take to protect my PIN and password?

Please do not log in to MyBSN via any email links. It is advisable that you type out the URL address, which is www.mybsn.com.my and log in from there. Learn more about online security at Security Tips.

If I have trouble to Login, what should I do?

Just call our Customer Service Centre at 1300 88 1900 or +603-2613 1900 (Overseas). We are ready to serve you 24 hours a day.

What should I do if I forget my Username?

Just call our Customer Service Centre at 1300 88 1900 or +603-2613 1900 (Overseas). We are ready to serve you 24 hours a day.

Are there any charges for using myBSN?

Absolutely none. We’re here to make life easier and better for everyone. 

Fund Transfer

What is the daily maximum transaction limit for 3rd Party Fund Transfer?

Your daily maximum limit for 3rd Party Fund Transfer transaction is RM10,000.

Can I perform Open Payment or Open Funds Transfer?

Yes you can.

Do I need to pay the service fee each time I make a fund transfer?

Currently, there are no charges will be imposed for transfers between BSN accounts.

How do I check my Funds Transfer History?

After you log in, go to Account Overview and click on the preferred account. Then, click on 'View MyBSN Transaction History'. You will be able to view payments made over the last 60 days.

Can I perform fund transfer to other banks?

Yes. You may transfer fund to other banks using Interbank GIRO (IBG) service via MyBSN.

What are the transactions that I can perform through IBG service?

With IBG, you can perform fund transfer as well as payments to credit card, loan, and hire purchase at other participating banks.

Is there a charge if I perform IBG fund transfer online?

Yes. There’s a RM0.10 for each successful transaction.

What is the daily maximum transaction limit for IBG transaction via myBSN?

The daily maximum limit for IBG transaction is RM10,000.00.

How long does it take for the funds to be transferred to the other bank’s account?

Similar to any other IBG services, the funds will be deemed as successfully transferred within 3 working days

Bill Payment

What is Bill Payment?

Bill Payment is a payment facility which allows you to pay bills to participating payee corporations via myBSN.

Where can I view my payment transactions?

After you log in, go to Account Overview and click on the preferred account. Then, click on 'View MyBSN Transaction History'. You will be able to view payments made over the last 60 days.

What happens if I have insufficient funds in my account?

If you are making an immediate payment, you will see an 'Unsuccessful' message and a reject code.

Do I need to pay the service fee each time I pay my bills?

Our Bill Payment service is free.

What is the daily maximum limit for Bill Payment transaction via myBSN?

The daily maximum limit for Bill Payment transaction is RM3,000.00.

Credit Card

Can I make payments to other banks' credit cards?

At the moment, you may only perform payments to BSN Credit Cards only. However, you may make payment to other banks’ credit cards via our IBG service (See Fund Transfer above).

Is there a charge if I pay my BSN credit cards online?

Absolutely none. We’re here for your convenience.

How do I check my Credit Card Transaction History?

After you log in, go to Account Overview and click on your Credit Card account. Then, click on 'View Recent Transaction'. You will be able to view payments made over the last 60 days.

What is the daily maximum limit for 3rd Party Credit Payment transaction via myBSN?

The daily maximum limit for 3rd Party Credit Card Payment transaction is RM3,000.00.

PIN Purchase

Can I purchase the PINs for other people?

Yes you can. Just enter the student's/candidate's NRIC.

SSP Purchase

If I don't have an account with BSN, can I purchase SSP online?

BSN SSPs are designed especially for BSN customers only. You must have a valid BSN ATM Card and register as an Internet Banking user before you can purchase SSP online.

How will I receive my SSP Certificate if I purchase online?

Hard copies of SSP Certificates will not be issued when you purchase SSP online. Please note that it is important for you to check and confirm your address before proceeding with the SSP purchase. If your address is not updated, you would need to go to your nearest BSN branch to update it to the latest one before proceeding.

What is the daily maximum limit for SSP Purchase transaction via myBSN?

There is no limit for SSP purchase via myBSN. Buy as many as you want!

TAC

Why do I need TAC?

TAC is required for specific transactions as an additional layer of security. It serves to protect you against unauthorised access to your account. You must ensure that you register only your own handphone number for TAC purposes. Do not register anyone else's handphone number.

How do I request for TAC?

The TAC request button will automatically appear for transactions that need this additional layer of security on MyBSN.

Is TAC the same as ATM PIN?

No, it isn't. Your ATM PIN is used for ATM transactions, while TAC is used for specific transactions such as 3rd party fund transfers, open bill payments and 3rd party credit card payments in MyBSN.

Do I need a new TAC for every transaction?

To safeguard your account, a new TAC is required for every transaction.

How do I request for TAC if I'm overseas?

The same process applies whether you’re overseas or at home. Your TAC number will be sent to you by SMS to your pre-registered mobile phone number. Do ensure your phone is activated for call roaming in order to receive the SMS. Please note that the delivery of the TAC also depends on the international network service provider.

How many mobile phone numbers can I register for TAC?

You are only allowed to register one mobile phone number at a time.

Can I register my mobile number for TAC via myBSN?

No. All mobile number registration or change of mobile number for TAC can only be performed at BSN ATM or CDM (Cash Deposit Machine).

How do I change my mobile number for TAC?

Go to any BSN ATM or CDM, select Internet Banking Maintenance and choose Change Handphone Number option.

Is there a charge when I receive TAC?

TAC is free.

Access Issues

There was a service interruption / time-out during the transaction. Is my TAC still valid or do I need a new one?

You will need to request for a new TAC once your session is interrupted or has expired.

I entered my TAC as requested but received an error message.

You may receive an "error" message for the following reasons:  

 i. Invalid TAC  

 ii.TAC Expired.

 In these instances, please log out of the session and log in again before requesting for a new TAC. 

Which browsers can I use to access this service?

myBSN is best viewed with Internet Explorer 7.0 or higher, Mozilla Firefox ® 3.0 or higher or equivalent browser software. However, you may still request for TAC for your online banking using Internet Explorer, Mozilla Firefox, Safari and any equivalent browser software. 

What should I do if, at the point of confirming a transaction, my Internet connection gets cut-off or there is a power trip?

In such instances, log into your account again when your internet connection returns and check your transaction status at 'Transaction History' to see if your account has been debited. 

I'm getting a 'SSL Certificate Error' message when I try to log in to myBSN. What do I do?

Try updating your Java Runtime Environment (JRE) on your computer to version 6 update 20. It should work fine after that.

Security

I lost my TAC / I forgot the TAC / My TAC has expired.

Immediately log out and log in again to request for a new TAC.

What happens if I suspect illegal or fraudulent transactions on my account?

Your account safety is or paramount importance to us. Please immediately call our Customer Service Centre (24 hours) on 1300 88 1900 or +603-2613 1900 (Overseas), or go to your nearest branch to lodge an official report.

How do I cancel my Internet banking facility?

Just call Customer Service Centre (24 hours) on 1300 88 1900 or +603-2613 1900 (Overseas) and tell us your intent.

After logging out, there's a note advising me to 'clear cache'. How do I do that?

Different browsers have different steps for clearing cache. Click on Security Tips and view our guide on how to clear cache for IE7, Mozilla Firefox and Google Chrome browsers.